ROOFING FAQ
Frequently Asked Questions
Honest answers to the questions DFW homeowners ask us most often. If yours isn’t here, call (972) 584-7849 or book a free inspection — we’ll answer it on the spot.
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How do I know if my roof has hail damage?
Most hail damage doesn’t look catastrophic from the ground. Up close you’re looking for bruised shingles (a soft spot the size of a dime, often without a visible mark), granule loss exposing the asphalt mat, cracked or split shingles, and damage to vents, flashing, and gutters. The leak inside your ceiling usually shows up six to twelve months after the storm — by then your policy’s notice deadline may have passed. A free drone inspection puts the answer on paper before you have to guess.
How long after a storm do I have to file an insurance claim?
Insurance policies can contain notice, reporting, and filing requirements. If you suspect storm damage, document it promptly and review your own policy or contact your carrier regarding applicable deadlines. After that, the burden of proof shifts to you to show the damage came from a specific date, and that’s where most denied claims start. Check your policy for the exact deadline; if you’re close, get the inspection on the calendar this week.
What happens during an AI drone roof inspection?
We fly an EagleView-certified drone over every plane of your roof and capture full-resolution imagery. We then identify hail strikes against normal shingle wear and natural defects. You get a written report — annotated photos, diagrams, severity rating — the same day. No one walks on your shingles unnecessarily, and no one tries to sell you a roof you don’t need.
What roofing materials do you use?
For most DFW replacements, GAF or Owens Corning architectural asphalt shingles — impact-rated Class 4 where the homeowner wants the insurance discount. We also do TPO and modified bitumen on flat sections, metal where the design calls for it, and synthetic underlayment as standard. We don’t lock you into one product line; we walk through what fits the home and the budget.
Do you offer a workmanship warranty?
Yes. Workmanship warranty in writing on every full replacement, on top of the manufacturer’s material warranty (typically 25 to 50 years depending on shingle line). The full terms are in the contract before you sign anything — we don’t bury warranty language.
Do you pull permits?
Yes, on every job that requires one. Most DFW municipalities require a residential roof permit; we file it, pay the fee, and meet the inspector. You can verify any roofer’s permit history through your city’s building department.
How are you different from the out-of-state crews that show up after every storm?
They roll in after a hailstorm, knock doors, push for a quick claim, and disappear before the warranty matters. We are a bonded and insured Texas business with $2M general liability, and we’ll be here in five years to honor the warranty. Storm chasers will be in the next state by then.
What does a roof replacement actually cost in DFW?
For a typical 2,000–2,500 sq ft single-story home with architectural shingles, replacements generally run $14,000 to $22,000 in this market. Steeper pitches, multiple stories, premium shingle lines, decking replacement, and code upgrades push it higher. We’ll give you a written quote with line items, not a vague range.
What if my insurance denies the claim?
It happens, and it’s often fixable. Common causes: late filing, missing documentation, the adjuster missing damage that’s actually there. We can re-document with the drone, update our original estimate, or refer you to a public adjuster if it’s a serious dispute. We don’t pressure-file claims and we don’t walk away if the first answer is no.
Are you actually insured?
Yes. Veteran-owned, woman-owned, fully insured with $2M general liability, EagleView certified. Ask for our certificate of insurance any time and verify it directly with the carrier. Anyone who hesitates to give you that information is the wrong company.
Will filing a hail claim raise my rates?
Fair question, and we won’t pretend to know your carrier’s underwriting. Rate and renewal decisions belong to the insurer and they vary — ask your agent how your specific policy treats a weather claim before you file. What we can tell you is that filing on damage that isn’t really there is a bad trade, which is why we document the roof first and tell you honestly whether there’s a claim worth making.
My policy says ACV instead of RCV. What does that change?
RCV — replacement cost value — pays what it costs to put a new roof on today. ACV — actual cash value — pays that minus depreciation for the age and condition of your roof, and on a fifteen-year-old roof that gap can run into five figures that you cover yourself. A lot of North Texas policies have quietly added ACV roof endorsements or roof payment schedules at renewal. Pull your declarations page and look for the roof surfaces line. Better to know before the storm than after.
Can I repair just the damaged slope, or does code force a full replacement?
It depends how much of that roof section is affected. Texas follows IRC R908.3.1: if more than 25% of a roof section is repaired, replaced, or recovered inside any twelve-month period, that section has to be brought up to current code. It’s generally measured per roof plane rather than across the whole roof, which is why the scope written on your estimate matters so much. If code upgrades do get triggered, ordinance-or-law coverage is the part of your policy that pays for them — assuming you carry it.
Do you cover my deductible?
No, and neither should anyone else. Texas law makes it illegal for a contractor to pay, waive, rebate, or absorb your insurance deductible, and a roofer who offers to is telling you something about how they’ll run the rest of the job. Your deductible is your share of the claim. We’ll tell you what it is up front, and we won’t pad the estimate to bury it somewhere else.
How long does a roof replacement actually take?
Most DFW single-family replacements are a one-day job — tear-off in the morning, dry-in, new roof on before evening. Steep pitch, multiple layers, tile or slate, or weather that won’t cooperate can stretch it to two or three days. You’ll get the honest number before we start rather than a best case you’re annoyed about on day three.
When is the best time of year to replace a roof in North Texas?
Late September through early December, if you get to pick. Asphalt shingles need warm days to seal properly, and that window has the temperatures for it without the July heat that scuffs shingles and slows crews down. It also lands after hail season, so you know what you’re actually dealing with. That said, a roof that’s leaking gets replaced whenever it’s leaking — don’t wait on a season.
Do I need to be home for the inspection?
No. The drone works from outside, and the written report with annotated photos comes to you either way. Plenty of homeowners have us look while they’re at work. If you want to walk through what we found afterward, we’ll do that by phone or in person — whichever is easier for you.
What if you look and my roof is fine?
Then we tell you that. About half the time the honest answer is that your roof’s fine and you shouldn’t file. You still get the report — dated photos of your roof’s condition are worth having on file for the next storm, and it costs you nothing. We’d rather be the roofer you call in three years than the one who talked you into a claim you didn’t need.
Do you handle repairs, or only full replacements?
Both. A cracked pipe boot or a few shingles off the ridge is a repair, and we’ll say so rather than sell you a roof you don’t need yet. Replacement is the right call when damage runs across multiple planes, the shingles are at the end of their service life, or code brings the whole section into scope. The inspection report tells you which conversation you’re actually having.
Can you be there when my insurance adjuster comes out?
Yes, and it usually helps. We’ll meet the adjuster at the house with the drone documentation already in hand — dated, annotated photos of every plane of the roof — so the scope isn’t riding on one ladder view on one afternoon. If something got missed, that meeting is the moment to sort it out, not after the check shows up.
What areas do you serve?
The DFW metroplex. Southlake, Keller, Grapevine, Colleyville, Westlake, Trophy Club, Fort Worth, Arlington, Dallas, Plano, Frisco, McKinney, Allen, Denton, Flower Mound, Coppell, Irving, Garland, Richardson, Mansfield and the cities around them. We’re a service-area business with crews working DFW year-round — not an out-of-state outfit that shows up after a hailstorm and leaves before the warranty matters.